Process description：

1. If you have any service needs in the process of using the product, you can call the technical service hotline of drive electric for technical support or service application.

2. After receiving the customer's fault repair call, the service engineer can communicate and guide by telephone and give the preliminary problem solution.

3. If the problem is not solved by telephone communication, arrange the engineer's on-site service or inform the customer to send it to the designated maintenance point for repair.

4. Customers need to provide the following information: contact person, contact information, contact address, machine model, number, fault phenomenon.

5. After the problem is solved, there are designated follow-up personnel to carry out follow-up and maintenance on the working conditions of the on-site machines, so as to ensure the production efficiency of the customers, and conduct the service satisfaction survey to further improve the service quality.

6. 24-hour service response, 72 hour problem handling. Specialized and standardized on-site treatment.

7. After sales basic policy: after confirmed that our company manufacturing quality defects, commitment: 18 months free warranty,lifelong maintenance, according to the SN label date on the machine.